FAQ

Do you ship worldwide?

Yes, we happily ship worldwide.

How long does shipping take?

Once you place your order, please allow 1 - 2 business days to process your orders. After that, it will take up to 4 - 10 business days for delivery in Canada and the United States, and 4 - 15 business days for international orders.

Please refer to our Shipping policy for more information.

What about customs?

The prices displayed on our site are tax-free, which means you may be liable to pay for duties and taxes once you receive your order. We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

Please refer to our Shipping policy for more information.

Can I return or get refunded my item(s)?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please refer to our Return Policy page for more information. Please note that as a small business, we currently do not cover return shipping costs.

Under what conditions can’t I request a refund?

You cannot request a refund if:

* Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)

* Your order did not arrive due to exceptional circumstances outside the control of VCharlesTM (i.e. not cleared by customs, delayed by a natural disaster).

* Other exceptional circumstances outside the control of VCharlesTM (items stolen from your address entrance).

You can request a refund by sending a message on the Contact Us page. If you are approved for a refund, then your refund will be processed, and we will contact you.

Can I cancel my order?

If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.